Return and Refund Policy

Last updated: 28-June-2025

At Luxvie, we want you to love your purchase. If something isn’t right, we’re here to help.

🕒 30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • Unworn or unused

  • With original tags

  • In the original packaging

  • You’ll also need the receipt or proof of purchase

📦 How to Start a Return

To begin a return, contact us at luxvieinfoservice@gmail.com.

Returns should be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Please note: Items sent back without first requesting a return will not be accepted.

🚨 Damages & Issues

Please inspect your order upon arrival. If you receive an item that is:

  • Defective

  • Damaged

  • Or the wrong item

Contact us immediately at luxvieinfoservice@gmail.com so we can evaluate the issue and make it right.

🚫 Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you're unsure whether your item is eligible, please contact us before initiating a return.

🔄 Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to:

  1. Return the item you have

  2. Once accepted, place a new order for the desired item

🇪🇺 European Union Cooling-Off Period

If your order was shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason—no explanation required.

To be eligible, the item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags and packaging

  • Accompanied by proof of purchase

💸 Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved.

If approved:

  • A refund will be issued to your original payment method

  • Please allow up to 10 business days for your bank or credit card company to process the refund

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at luxvieinfoservice@gmail.com.